Bk4 believes gaming should be a source of fun, not stress. We are committed to protecting every player's mental and financial well-being. On this page, you'll find all the information, tools, and support you need to play responsibly.
Bk4 offers a range of protection tools and support systems to ensure responsible gaming.
You can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and a 24-hour cooldown applies before any limit can be increased.
Decide how long you want to play before you start. Set a session timer on bk4 and the system will automatically alert you or log you out when your time is up.
If you need a short break, activate a cooling-off period. You can temporarily disable your account for anywhere from 24 hours up to 6 weeks, during which you will not be able to access any games.
If you feel you need a long-term break, the self-exclusion option lets you completely close your account for anywhere between 6 months and 5 years. No marketing messages will be sent during this period.
If losses exceed a set amount, your account will automatically stop gameplay. This is an effective way to keep financial losses under control.
Our dedicated support team is always here for any gaming-related concerns. Connect via Live Chat — talk in Bengali, no judgment.
Responsible gaming means playing in a way that lets you enjoy the entertainment without risking financial or mental harm. At bk4, responsible gaming is a core principle — we want every player to play consciously, by choice, and within their own limits.
Gaming is a legitimate form of entertainment. But when it becomes uncontrollable and starts affecting your family, relationships, or career, that's a sign something is wrong. bk4 takes this seriously and has put the necessary measures in place to help keep you safe.
The three pillars of responsible gaming are knowing your limits, being able to stop when needed, and seeking help when necessary. bk4 is here to support you on all three fronts.
Remember: gaming is always for entertainment — not a means of earning a living or paying off debt.
It's not always easy to tell when gaming habits are becoming a problem. Watch out for the following signs and use bk4's protection tools or seek help if you notice them:
If you recognise any of these signs in yourself, it's not a weakness — it's a signal that you could use some support. bk4 is here for you, no judgment.
Simple indicators to help gauge the severity of an issue:
Go to the "Responsible Gaming" section in your bk4 account settings to access all protection tools. They are completely free to use and can be activated at any time.
Log in to your bk4 account and click the profile icon in the top right corner.
Select "Account Settings" from the dropdown menu and navigate to the "Responsible Gaming" tab.
Choose what you need — a deposit limit, session time limit, or loss limit.
Set your limit or time and click the "Save" button — it takes effect immediately.
Lowering a limit takes effect immediately, but increasing a limit requires a 24–72 hour waiting period — this is in place for your protection.
Self-exclusion is the strongest protection measure available. If you feel you need a complete break from gaming, choose this option. You can set the self-exclusion period yourself.
| Exclusion type | Duration | What Happens | Status |
|---|---|---|---|
| Cooling-Off | 1–6 weeks | Account temporarily inactive; reactivates automatically once the period ends. | Short break |
| Self-Exclusion (short-term) | 6 months – 1 year | Fully blocked from games, bonuses, and promotions. Marketing communications stopped. | Moderate protection |
| Self-Exclusion (long-term) | 1–5 years | All access suspended — cannot be reactivated before the period ends. | Strong protection |
| Permanent exclusion | Indefinitely | Account permanently closed. Any remaining balance will be refunded. | Maximum protection |
To self-exclude, contact our support team via live chat or apply directly through the "Responsible Gaming" section in Settings. We'll process your request without any questions asked.
Any attempt to open a new account during self-exclusion will be blocked. Our system detects this automatically.
Bk4 strictly prohibits anyone under 18 from participating. Age is verified at registration, and any account found to have provided false information will be suspended. If you suspect your child is using this platform, please contact us immediately.
Tools like NetNanny or Google Family Link can be used to keep minors in Bangladesh away from online gaming.
Ask yourself the questions below. If you answer "Yes" to 3 or more, consider reaching out for professional support.
These questions are a chance to honestly assess where you stand. Whatever your answers, we're here to help.
Dealing with a gaming problem on your own can be difficult. Beyond bk4's support team, help is also available from external specialist organisations. Here are some options:
bk4 Support Email: [email protected] — Send us any questions about responsible gaming and we'll do our best to respond within 24 hours.
Find answers to the most frequently asked questions here.